Privacy Policy

Privacy Policy

Website: seniorsguide.net.au
Business: Craig the Computer Geek
Effective Date: 13 June 2026
Last Updated: 13 June 2026

1. Introduction

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Craig the Computer Geek (“we”, “us”, “our”) collects, uses, discloses, and safeguards your personal information when you visit seniorsguide.net.au (the “Website”) or purchase an eBook from us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

By using our Website, you consent to the practices described in this Policy. If you do not agree, please discontinue use of the Website.

2. What Personal Information We Collect

We may collect the following personal information:

When you purchase an eBook:

  • Name
  • Email address
  • Billing address
  • Payment card details (processed securely by our payment processor — we do not store card numbers)

When you contact us:

  • Name
  • Email address
  • Any information you include in your message

Automatically when you visit the Website:

  • IP address
  • Browser type and version
  • Pages visited, time spent, and links clicked
  • Device type and operating system
  • Referring website

We only collect personal information that is reasonably necessary for our business functions.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you — when you purchase an eBook, complete a contact or enquiry form, or subscribe to our mailing list.
  • Automatically — through cookies, web beacons, and analytics tools when you browse the Website (see Section 8 — Cookies).
  • From third parties — our payment processor provides us with transaction details to fulfil your order.

Where possible, we will give you the option of not identifying yourself or using a pseudonym when interacting with us, unless this is impractical.

4. Why We Collect and Use Your Personal Information

We collect and use your personal information to:

  • Process and fulfil eBook purchases and deliver digital products
  • Send you a receipt and order confirmation
  • Provide customer support and respond to enquiries
  • Send you newsletters or promotional emails (only where you have opted in)
  • Improve and maintain the Website and our services
  • Comply with legal obligations
  • Detect and prevent fraud or security incidents

We will not use your personal information for any other purpose without your consent.

5. Disclosure of Personal Information

We may disclose your personal information to trusted third-party service providers who assist us in operating the Website and delivering our services, including:

  • Payment processors (e.g. Stripe, PayPal) — to securely process your payment
  • Email delivery services (e.g. Mailchimp) — to send you receipts, order confirmations, and newsletters
  • Web hosting providers — to host and maintain the Website
  • Analytics providers (e.g. Google Analytics) — to understand how visitors use the Website

These third parties are only provided with the personal information they need to perform their specific function and are required to keep it confidential. We do not sell, rent, or trade your personal information to any third party for marketing purposes.

We may also disclose your personal information if required to do so by law, court order, or a government or regulatory authority.

6. Storage and Security of Personal Information

Your personal information is stored on secure servers. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, including:

  • Secure HTTPS encryption on the Website
  • Restricted staff access to personal data
  • Use of reputable, security-certified payment processors (we do not store your full payment card details)

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

If you suspect your personal information has been compromised, please contact us immediately (see Section 11).

7. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Purchase records are generally retained for seven (7) years in accordance with Australian taxation law.

8. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how the Website is used.

Types of cookies we may use:

Cookie type Purpose
Essential / functional Required for the Website to work correctly
Analytics Help us understand visitor behaviour (e.g. Google Analytics)
Marketing / advertising May be used to show relevant ads (if applicable)

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Website.

For information about how Google uses data when you use our Website, visit google.com/policies/privacy/partners.

9. Access and Correction of Your Personal Information

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading

To make an access or correction request, please contact us (see Section 11). We will respond within a reasonable timeframe (usually 30 days). We may need to verify your identity before processing your request. In some circumstances we may be unable to provide access (e.g. where it would affect another person’s privacy), in which case we will explain why.

We do not charge a fee for making an access request, although we may charge a reasonable fee for the cost of providing access.

10. Links to Third-Party Websites

Our Website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information to them.

11. Complaints and Contact

If you have questions, concerns, or a complaint about how we have handled your personal information, please contact us:

Craig the Computer Geek
Website: seniorsguide.net.au
Email: info@seniorsguide.net.au

We take all privacy complaints seriously and will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Website: oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5218, Sydney NSW 2001

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically. Continued use of the Website after any changes constitutes your acceptance of the updated Policy.

This Privacy Policy was last updated on 13 June 2026.